Cancellations, returns and how refunds reach you.
We want you to love what you ordered. If something isn't right, the policy below explains how to cancel, return or exchange it.
Cancellations
- You can cancel an order while it's in Pending or Confirmed status from My Orders.
- Once an order moves to Processing or Shipped, please use the returns flow below instead.
- If you paid online, the cancellation refund goes back to the original payment method automatically.
- For COD orders there's nothing to refund — the order is simply cancelled.
Returns
Click Request return on a Delivered order in My Orders, tell us the reason, and we will respond within 1–2 business days. We accept returns when:
- The item arrived damaged, broken or defective.
- The item delivered doesn't match what was listed (wrong size / colour / variant).
- You receive the wrong item entirely.
Items must be unused, in the original packaging, with all tags and inserts attached.
What can't be returned
- Innerwear, socks and items marked “final sale”, for hygiene reasons.
- Items that have been worn, washed or altered, or have had their tags removed.
- Return requests filed more than 7 days after delivery.
Refunds
- Online payments are refunded to the original method (UPI / card / netbanking / wallet). Most reach you in 5–7 business days after the returned item passes our quality check.
- COD orders are refunded via bank transfer — we'll ask for account details during the return flow.
- Shipping charges are non-refundable unless the return is due to our error.
How to reach us
Most return questions are answered from My Orders. For anything else, the contact page reaches our support team and we reply within 1 business day.